Terms of Purchase

Thank you for choosing Cotopaxina, your one – stop destination for men’s and women’s clothing and a wide range of backpacks. By using our website and placing orders, you agree to abide by these Terms of Purchase. If you do not agree with these terms, please refrain from using our services.

1. Product Offerings

1.1 Product Descriptions

We make every effort to provide accurate and detailed descriptions of our men’s and women’s clothing, as well as backpacks. Product images, colors, and specifications are provided for illustrative purposes. However, due to differences in monitor displays and manufacturing variances, there may be slight discrepancies between the product shown on the website and the actual item received. We encourage you to review product details carefully and contact our support team at support@cotopaxina.com if you have any specific questions regarding product features, sizing, or materials before placing an order.

1.2 Product Availability

Product availability is subject to change without prior notice. In the event that an item you order is out of stock, we will notify you via email as soon as possible. You will have the option to cancel the order, substitute the item with an available alternative, or wait for the item to be restocked, depending on the circumstances.

2. Pricing and Payments

2.1 Pricing

All prices listed on Cotopaxina are in USD and are inclusive of all applicable taxes, unless otherwise stated. Prices may be adjusted at any time, but the price you are charged will be the price in effect at the time of order placement, provided your order is successfully processed.

2.2 Payment Methods

We accept a variety of payment methods, including major credit cards , debit cards. When you provide payment information, you represent and warrant that you are authorized to use the payment method and that all information provided is accurate, complete, and current. By submitting your payment details, you authorize us to charge the total amount of your order, including any applicable shipping fees (although we offer free worldwide shipping), taxes, and other charges.

3. Order Placement and Processing

3.1 Order Placement

To place an order, you must add items to your shopping cart and complete the checkout process. During checkout, you will be required to provide accurate shipping and billing information. Please review your order details carefully before submitting, as it may not be possible to make changes after the order has been placed.

3.2 Order Confirmation

Upon successful submission of your order, you will receive an order confirmation email from us at the email address you provided during checkout. This email is an acknowledgment that we have received your order and does not necessarily indicate acceptance of your order. We reserve the right to accept or reject any order at our sole discretion, for example, if there are issues with payment authorization, product availability, or suspected fraudulent activity.

3.3 Order Processing and Shipping

We strive to process all orders within 1 – 3 business days of receipt. Once your order has been processed, it will be shipped. We offer free worldwide shipping on all orders. Delivery is expected within 3 – 5 business days after shipping, but please note that shipping times may be affected by factors beyond our control, such as customs clearance (for international orders), postal carrier delays, or unforeseen weather conditions. You will receive a shipping confirmation email with tracking information once your order has been dispatched, allowing you to monitor the progress of your delivery.

4. Returns and Exchanges

4.1 Return Policy

We offer a generous 180 – day return policy for all products purchased from Cotopaxina. To be eligible for a return, the item must be in its original, unused condition, with all tags attached and in its original packaging. You must also provide a valid receipt or order number.

4.2 Return Process

To initiate a return, please contact our support team at support@cotopaxina.com within 180 days of receiving your order. Our team will provide you with a return authorization number and instructions on how to proceed. In most cases, we will provide a prepaid return shipping label for your convenience. Once we receive and inspect the returned item, we will process your refund to the original payment method within 7 business days.

4.3 Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process outlined above. After we have received and processed your return, you can place a new order for the desired item. Please note that the availability of the exchanged item is subject to stock at the time of your new order.

5. Limitation of Liability

5.1 General Limitation

To the fullest extent permitted by law, Cotopaxina shall not be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with your purchase or use of our products, including but not limited to lost profits, loss of data, or business interruption. This limitation applies regardless of whether the damages are alleged to result from negligence, breach of contract, or any other legal theory.

5.2 Product Liability

Our liability for defective products is limited to the replacement or refund of the product, as described in our warranty and return policies. We shall not be liable for any damages caused by improper use, misuse, or alteration of our products.

6. Changes to the Terms

We reserve the right to modify these Terms of Purchase at any time. Changes will be posted on our website, and the revised terms will be effective immediately upon posting. It is your responsibility to review these terms periodically. By continuing to use our website and place orders after the changes have been made, you are deemed to have accepted the updated Terms of Purchase.

If you have any questions or concerns regarding these Terms of Purchase or any aspect of your order, please contact our support team at support@cotopaxina.com. We are committed to providing you with the best possible shopping experience and will do our utmost to address your inquiries promptly.