Shipping Policy

Thank you for choosing Cotopaxina for your men’s and women’s clothing and backpack shopping needs. We are committed to providing you with a seamless shipping experience. Please review the following shipping policy carefully to understand how we handle the delivery of your purchases.

1. Free Shipping Worldwide

We offer free shipping on all orders, regardless of destination. Whether you’re located in the heart of a bustling city or a remote area, you won’t be charged any shipping fees when you place an order on Cotopaxina. This applies to all men’s and women’s clothing items, as well as backpacks available on our website.

2. Order Processing Time

Once you place an order on our website, our team works diligently to process it as quickly as possible. Most orders are processed within 1 – 3 business days. However, during peak seasons or in case of high order volumes, there might be a slight delay. If your order is affected by such a delay, we will notify you via email and keep you updated on the progress.

3. Delivery Time

After your order has been processed and shipped, you can expect to receive it within 3 – 5 business days. This estimated delivery time is applicable for most locations globally. However, please note that unforeseen circumstances such as customs clearance (for international orders), extreme weather conditions, or postal carrier issues may cause delays.

4. Shipping Carriers

We partner with reliable shipping carriers to ensure the safe and timely delivery of your orders. The specific carrier used for your order may vary depending on your location and the nature of the products you’ve purchased. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the shipping carrier’s official website.

5. Shipping Address

Please ensure that the shipping address you provide during the checkout process is accurate and complete. We are not responsible for any delays or issues caused by incorrect or incomplete addresses. If you realize that you’ve provided an incorrect address after placing your order, please contact our customer support team at support@cotopaxina.com immediately. We will do our best to assist you in correcting the address, but we cannot guarantee that the change will be made before the order is shipped.

6. Multiple Items and Large Orders

If you order multiple items or place a large order, we will do our best to ship everything together. However, in some cases, your order may be split into multiple shipments to ensure faster processing and delivery. You will receive separate shipping confirmation emails for each shipment, along with the corresponding tracking numbers.

7. International Shipping

For international orders, please be aware that your package may be subject to customs duties, taxes, and other fees imposed by the destination country. These fees are the responsibility of the recipient and are not included in the free shipping offer. Customs regulations vary by country, so it’s advisable to check with your local customs office before placing an order to understand any potential additional costs.

8. Shipping Issues

If you encounter any issues with your shipment, such as a delay, damage, or non – delivery, please contact our customer support team at support@cotopaxina.com. Provide your order number and a detailed description of the problem, and we will investigate the issue and work with the shipping carrier to resolve it as quickly as possible.

We strive to make the shipping process as smooth and stress – free as possible for you. If you have any questions or concerns about our shipping policy, don’t hesitate to reach out to our customer support team. We’re here to help you enjoy a great shopping experience with Cotopaxina.