Privacy Policy

This Privacy Policy outlines how Cotopaxina collects, uses, stores, and protects your personal information when you visit our website and make purchases of men’s and women’s clothing, as well as various backpacks.

Information We Collect

Personal Information

When you create an account, place an order, subscribe to our newsletter, or interact with our customer service, we may collect information such as your name, email address, shipping and billing addresses, phone number, and payment details. This information is necessary for processing your orders, delivering products, and providing customer support.

Usage Information

We automatically collect data about your interaction with our website. This includes your IP address, browser type, operating system, the pages you visit, the time and duration of your visits, and the links you click. We use this information to analyze website traffic, improve website performance, and enhance your user experience. For example, we may track which product pages are most popular to better understand your preferences and optimize our product offerings.

Cookie – Related Information

We use cookies and similar tracking technologies on our website. Cookies are small text files that are stored on your device. They help us remember your preferences, such as your language setting or items in your shopping cart, and analyze website usage. You can choose to manage or disable cookies through your browser settings, but please note that doing so may affect some features of our website, like the ability to save items in your cart or personalized product recommendations.

How We Use Your Information

Order Processing

Your personal information is used to process and fulfill your orders. This includes verifying payment details, shipping products to your designated address, and providing order – related updates. We may share your information with third – party service providers, such as payment gateways and shipping carriers, who assist us in order fulfillment. These partners are required to protect your information and use it only for the purposes of providing services to us.

Marketing and Personalization

We may use your email address and other information to send you promotional emails about new products, exclusive offers, and sales events related to men’s and women’s clothing and backpacks. If you no longer wish to receive these emails, you can unsubscribe at any time using the link provided in the emails. Additionally, we use the information we collect to personalize your shopping experience. For example, we may recommend products based on your browsing history and past purchases.

Analytics and Improvement

The usage information we collect is used for analytical purposes. We analyze data to understand customer behavior, identify trends, and improve our website’s functionality, content, and product offerings. This helps us make our website more user – friendly and relevant to your needs.

Information Sharing and Disclosure

Third – Party Service Providers

As mentioned, we share your information with trusted third – party service providers who help us operate our website, process payments, and deliver products. These providers are contractually obligated to protect your information and use it only as directed by us.

Legal Requirements

We may disclose your information if required to do so by law, such as in response to a subpoena, court order, or other legal process. We may also disclose information when we believe it is necessary to protect our rights, property, or the safety of our customers or the public.

Data Security

We take the security of your personal information seriously. We implement a variety of security measures to protect your data from unauthorized access, disclosure, and misuse. These measures include encryption of sensitive data, secure socket layer (SSL) technology for online transactions, and access controls to limit who can access your information within our organization. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access, correct, or delete your personal information held by us. If you would like to exercise these rights, please contact our customer service team. You also have the right to object to the processing of your data for marketing purposes.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, if appropriate, sending an email notification. It is your responsibility to review this policy periodically.

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at support@cotopaxina.com.